Community Assistant (Maternity Cover)

Objectives 

• Ambassadorial, honest and collaborative tone and approach, applying the five Clockwise Values. Act as a trusted colleague within location team, community and wider Clockwise group support your Regional and Assistant Manager by underpinning their leadership.
• Assist in achieving all location and company objectives (as outlined in the balance score card) and delivery of Clockwise customer and member experience.   
• Commitment to your development and that of others.  Demonstrating ongoing learning and advancement and that of yourself, your colleagues and wider Clockwise communities.

Trading & Business Performance 

• Deal with any enquiries incoming regards Clockwise space or the building generally, pass to the right member of your team to manage.   
• Work on meeting room sales target achievement. Source external meeting room members, promote meeting rooms to existing members, managing bookings, set up and on the day operations.   
• Promote one-time revenue streams including day passes, catering and parking, to both internal and external members.

People, Community & Culture 

• Deliver the Clockwise Customer journey to all visitors, tenants and members in the building – a great welcome and resolution/escalation of any reported issues.  
• Ensure there is adequate cover on the reception/welcome desk and that you arrange cover for breaks and meetings 
• Support Community colleagues with the planning and operational delivery of the member event programming using the four pillars and event SOP’s.  
• Compile handover notes and communicate daily events and activities to your colleagues.  
• Manage post and deliveries to the building ensuring that the established processes are followed at all times.
• Manage incoming calls to the building, directing to the appropriate person and ensuring a great impression is created and an efficient service delivered.   
• Ensure that interactions with your members and tenants in person and via virtual communications are meeting and exceeding expectations.  
• Provide peer group and buddy support in your own and other Clockwise locations.
• Ensure you are working in a way which aligns to the Company Hand Book.

Safety, Compliance & Operations 

• Ensure all health and safety measures and regulations are adhered to in line with risk assessments reporting and recording any issues which arise and escalating used to your manager immediately.
• Ensure all interactions with building suppliers/third parties are undertaken in a professional and collaborative manor, maximising the value both commercial and service to Clockwise. Reporting any issues to your location manager
• Manage access control requests for new and departing tenants, colleagues, and  members in line with your buildings standards.
• Sign in contractors to the building in line with the agreed standards.  
• Be responsible for the opening and closing of the building, completing the necessary checks as required. 
• Report any maintenance issues to the Building Manager/General Manager/Community Manager as appropriate.      
• Support the building management and F&B teams on site where reasonable and ensure you play your part in creating a positive, joined up experience for everyone who works in your building.  

• Discretionary bonus scheme (post-probation)
• Private health insurance
• 25 days holiday per annum, plus bank holidays
• Health cash plan (post-probation)
• Enhanced company pension - 4% and 5%
• Gifts on your birthday and employment anniversary
• Death in service benefit
• Wellness activities throughout the year
• Monthly sessions with MYNDUP available