Receptionist, Glasgow

The Receptionist is the first point of contact for members, guests and visitors, providing a warm, professional and consistent Clockwise welcome. As a frontline representative of the business, the Receptionist plays a key role in creating a positive first impression while supporting the smooth day-to-day operation of the building.
Working closely with the Community Manager and wider Community Team, the Receptionist ensures reception areas are well-presented, visitor and member enquiries are handled efficiently, and information is communicated accurately. The role helps maintain a welcoming, organised and professional environment that reflects Clockwise brand standards.

OBJECTIVES OF ROLE 

• Deliver a professional, friendly and consistent Clockwise welcome to all members, guests and visitors. 
• Provide excellent front of house service and act as the primary point of contact at reception. 
• Support members and visitors with enquiries, meeting room bookings and day to day requests. 
• Maintain high standards of presentation across reception and public areas. 
• Assist with communication, administrative and operational tasks to support the wider Community Team. 
• Contribute to a safe, organised and well-managed workplace environment. 
• Demonstrate Clockwise values and behaviours in all interactions and daily responsibilities.

 
RESPONSIBLITIES 
Trading & Business Performance 

• Welcome and assist visitors and contractors, ensuring they are signed in, directed appropriately and managed in line with building procedures. 
• Manage visitor arrivals on behalf of members, following established processes and individual member instructions to ensure a professional and seamless experience. 
• Identify and appropriately direct all Clockwise sales enquiries and walk-in viewing requests to the Community Manager, Sales Team or relevant point of contact. 
• Promote Clockwise products and services, including meeting rooms, day passes and coworking memberships, by identifying opportunities through interactions with members, guests and visitors. 
• Support the smooth day to day operation of reception by maintaining accurate visitor records and communicating effectively with members and the wider team. 
• Ensure reception and visitor areas remain welcoming, always organised and presented to Clockwise brand standards.
• Maintain GDPR-compliant member contact lists and reception directories, keeping key contacts informed of relevant building updates.

People, Community & Culture 

• Support member communications by promoting upcoming events, available products, services and community initiatives. 
• Capture, report and escalate member, visitor and building issues promptly, ensuring appropriate follow-up where required. 
• Build positive relationships with members, guests, contractors and building partners, contributing to a welcoming community atmosphere. 
• Support the wider Clockwise and building partner teams by assisting with the onboarding and induction of new starters where required. 
• Assist the Community Team with the planning, promotion and delivery of member events and community activities.

 
Safety, Compliance & Operations 

• Manage incoming post, deliveries and parcels, ensuring items are received, stored and distributed securely in line with building procedures. 
• Manage access control processes, including issuing visitor passes and ensuring passes are returned and accounted for appropriately. 
• Answer incoming telephone calls professionally, directing enquiries and taking accurate messages where required. 
• Complete and record opening and closing procedures, along with regular reception checks throughout the day to ensure all areas remain clean, safe and presented to Clockwise brand standards. 
• Ensure all visitors, contractors and delivery personnel are signed in and out in accordance with building procedures and compliance requirements. 
• Maintain accurate visitor and contractor records and report any security or compliance concerns promptly. 
• Follow all health, safety and compliance procedures, reporting hazards, incidents and maintenance issues as required. 
• Promote safe working practices and contribute to a safe and welcoming environment for members, visitors and colleagues. 
• Provide feedback to the Community Manager and Community Team Leader on standards of cleanliness, presentation, maintenance, security and safety within the building. 
• Act as a Fire Warden when required, participating in fire safety, evacuation, major incident and other compliance training. 
• Ensure clear handovers are provided to colleagues during breaks, shift changes and periods of absence to maintain seamless reception operations. 
• Escalate operational issues, emergencies or member concerns to the appropriate person promptly and professionally.

 
Systems & Reporting 

• Ensure effective and compliant use of all business systems, including but not limited to HubSpot, Resonate, Expansive, Riskproof, Office RnD, Notion, Office 365

 
 
 
Measures of Success 

• Performance against Balanced Scorecard targets: 
• EBITDA 
• Committed Occupancy 
• NPS 
• Compliance 
• Member feedback and advocacy 
• Colleague engagement and performance feedback 
• Peer, Regional and SLT feedback 
• Other stakeholder feedback 

Time: 8:00 - 5.00